FAQ

Orders

How long does production take?

Most in-stock items print and ship within 3–6 business days of dispatch (Estimated).

Orders

Can I change my order after placing it?

Contact support within 2 hours of placing your order and we'll try to adjust it before production starts.

Custom print

How does the quoting process work?

Upload your 3D model, choose material and color, and we'll send a quote within 24 hours based on print time and material use.

Custom print

What file formats are supported?

STL, STEP and 3MF files up to 100 MB. OBJ files are not currently supported.

Shipping

What are the shipping charges?

Standard shipping is ₹79, and free on orders above ₹1,499. Express shipping is ₹149.

Returns

Can I return a custom print?

Custom and personalised prints are made to order and are not eligible for return unless defective.